Messaging

Event catalogue

The 152 event types a webhook endpoint can receive. Every event shares one envelope (id, type, apiVersion, occurredAt, sequence, livemode, accountSid, data); data holds the resource listed below. This list is generated from the same schemas the platform validates events against.

Subscribe with exact types or wildcards such as message.*. How to receive them: webhooks.

Event types

Generated event catalogue descriptions, resource labels, fields and types are shown in their original contract language.

Event What happened

message.accepted

Toutye accepted the message and queued it.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"queued"	yes

message.scheduled

The message is waiting for its sendAt time.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"scheduled"	yes

message.deferred

Sending was postponed on purpose (pacing, a recipient cap or quiet hours); queuedReason and readyAt say why and until when.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string	yes
`readyAt`	string (date-time)	yes
`status`	"queued"	yes

message.meta_accepted

WhatsApp accepted the request to send the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"sending"	yes

message.held_for_quality

WhatsApp is holding the message while it assesses its quality.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"sending"	yes

message.sent

WhatsApp sent the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"sent"	yes

message.delivered

The message reached the customer's phone.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"delivered"	yes

message.read

The customer opened the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"read"	yes

message.played

The customer played the voice message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"played"	yes

message.warning

WhatsApp reported a non-fatal problem with the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"queued" \| "scheduled" \| "sending" \| "sent" \| "delivered" \| "read" \| "played" \| "failed" \| "canceled" \| "expired" \| "unknown"	yes

message.deleted

The customer deleted the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound" \| "inbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"queued" \| "scheduled" \| "sending" \| "sent" \| "delivered" \| "read" \| "played" \| "failed" \| "canceled" \| "expired" \| "unknown"	yes

message.failed

The message will not be delivered; data.error says why.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object	yes
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"failed"	yes

message.expired

The message's validity period ended before it could be sent.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object	yes
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"expired"	yes

message.canceled

The message was canceled before it was sent.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"canceled"	yes

message.recipient_opted_out

The recipient opted out of this kind of message, so it was not sent.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"failed"	yes

message.unknown

WhatsApp has not reported what happened to the message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"unknown"	yes

message.duplicate_detected

A second send of the same message was detected and not sent again.data: Message resource

6 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`duplicateOfAttempt`	integer (1–)
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"queued" \| "scheduled" \| "sending" \| "sent" \| "delivered" \| "read" \| "played" \| "failed" \| "canceled" \| "expired" \| "unknown"	yes

message.redacted

The message's content was erased (retention or a deletion request).data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound" \| "inbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"queued" \| "scheduled" \| "sending" \| "sent" \| "delivered" \| "read" \| "played" \| "failed" \| "canceled" \| "expired" \| "unknown"	yes

message.received

A customer sent you a message.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"inbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"delivered"	yes

message.echoed

A message was sent from the WhatsApp Business app on a shared (coexistence) number.data: Message resource

5 fields of its own

Field	Type	Always present
`direction`	"outbound"	yes
`error`	object
`queuedReason`	string \| null
`readyAt`	string (date-time) \| null
`status`	"sent"	yes

conversation.opened

conversation opened.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.routed

conversation routed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)	yes
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.assigned

conversation assigned.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string	yes
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.released

conversation released.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string	yes
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.closed

conversation closed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.reopened

conversation reopened.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.snoozed

conversation snoozed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)	yes
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.unsnoozed

conversation unsnoozed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean	yes
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.collaborator_added

conversation collaborator added.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string	yes
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"	yes
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.collaborator_removed

conversation collaborator removed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string	yes
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_requested

conversation bot handoff requested.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)	yes
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)	yes
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)	yes

conversation.bot_handoff_unavailable

conversation bot handoff unavailable.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)	yes
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean	yes
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_accepted

conversation bot handoff accepted.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"	yes
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_completed

conversation bot handoff completed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"	yes
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_failed

conversation bot handoff failed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"	yes
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_timed_out

conversation bot handoff timed out.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"	yes
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.bot_handoff_taken_over

conversation bot handoff taken over.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)	yes
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"	yes
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.note_created

conversation note created.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)	yes
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.tag_added

conversation tag added.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string	yes
`webhookEndpointSid`	string (WH… SID)

conversation.tag_removed

conversation tag removed.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string	yes
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string	yes
`webhookEndpointSid`	string (WH… SID)

conversation.sla_warning

conversation sla warning.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"	yes
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)	yes
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.sla_breached

conversation sla breached.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"	yes
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)	yes
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

message.inbound

An inbound message was added to an inbox conversation.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

message.outbound

An outbound message was added to an inbox conversation.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.window_opened

conversation window opened.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.window_expiring

conversation window expiring.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)	yes
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.window_expired

conversation window expired.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)	yes
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.csat_dispatched

conversation csat dispatched.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)	yes
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

conversation.csat_skipped

conversation csat skipped.data: Conversation resource

19 fields of its own

Field	Type	Always present
`actingPrincipalRef`	string
`applicationSid`	string (BA… SID)
`assigneePrincipalRef`	string
`automatic`	boolean
`clock`	"first_response" \| "next_response" \| "resolution"
`collaboratorPrincipalRef`	string
`collaboratorRole`	"COLLABORATOR" \| "FOLLOWER"
`dueAt`	string (date-time)
`expiresAt`	string (date-time)
`handoffSid`	string (BH… SID)
`humanFallback`	boolean
`noteSid`	string (NT… SID)
`priorAssigneePrincipalRef`	string
`reason`	string	yes
`routingRuleId`	string \| null (uuid)
`snoozedUntil`	string (date-time)
`state`	"open" \| "idle" \| "closed" \| "archived"
`tag`	string
`webhookEndpointSid`	string (WH… SID)

api_key.created

api key created.data: API key resource

1 fields of its own

Field	Type	Always present
`status`	"active"	yes

api_key.disabled

api key disabled.data: API key resource

1 fields of its own

Field	Type	Always present
`status`	"disabled"	yes

api_key.revoked

api key revoked.data: API key resource

1 fields of its own

Field	Type	Always present
`status`	"revoked"	yes

api_key.rotated

api key rotated.data: API key resource

1 fields of its own

Field	Type	Always present
`status`	"active"	yes

api_key.inactive_flagged

api key inactive flagged.data: API key resource

1 fields of its own

Field	Type	Always present
`status`	"active"	yes

user.invited

user invited.data: User resource

1 fields of its own

Field	Type	Always present
`status`	"invited"	yes

user.updated

user updated.data: User resource

1 fields of its own

Field	Type	Always present
`status`	"invited" \| "active" \| "locked" \| "disabled"	yes

user.disabled

user disabled.data: User resource

1 fields of its own

Field	Type	Always present
`status`	"disabled"	yes

account.suspended

account suspended.data: Account resource

1 fields of its own

Field	Type	Always present
`status`	"suspended"	yes

account.reinstated

account reinstated.data: Account resource

1 fields of its own

Field	Type	Always present
`status`	"active"	yes

message.batch.completed

A batch send finished.data: Event data

2 fields in data

Field	Type	Always present
`object`	"message_batch"	yes
`sid`	string	yes

contact.created

contact created.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

contact.updated

contact updated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

contact.identifier_added

contact identifier added.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

contact.user_id_updated

contact user id updated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

contact.opted_out

contact opted out.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

contact.opted_in

contact opted in.data: Event data

2 fields in data

Field	Type	Always present
`object`	"contact"	yes
`sid`	string	yes

consent.recorded

consent recorded.data: Event data

2 fields in data

Field	Type	Always present
`object`	"consent"	yes
`sid`	string	yes

consent.withdrawn

consent withdrawn.data: Event data

2 fields in data

Field	Type	Always present
`object`	"consent"	yes
`sid`	string	yes

suppression.added

suppression added.data: Event data

2 fields in data

Field	Type	Always present
`object`	"suppression"	yes
`sid`	string	yes

suppression.removed

suppression removed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"suppression"	yes
`sid`	string	yes

sender.created

sender created.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.connected

sender connected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.status_changed

sender status changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.health_changed

sender health changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.quality_changed

sender quality changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.throughput_changed

sender throughput changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.limit_changed

sender limit changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.restricted

sender restricted.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.disconnected

sender disconnected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.reconnected

sender reconnected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.name_status_changed

sender name status changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.migrated

sender migrated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

sender.ownership_changed

sender ownership changed.data: Event data

12 fields in data

Field	Type	Always present
`activeRegion`	string	yes
`actor`	string
`epochIssuedAt`	string (date-time)	yes
`executionEpoch`	integer (0–)	yes
`fromAccountSid`	string (AC… SID)
`homeRegion`	string	yes
`object`	"sender"	yes
`operationSid`	string (OP… SID)
`senderSid`	string (WA… SID)
`sid`	string	yes
`toAccountSid`	string (AC… SID)
`wabaId`	string

waba.connected

waba connected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

waba.disconnected

waba disconnected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

waba.review_changed

waba review changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

waba.billing_mode_changed

waba billing mode changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

onboarding.abandoned

onboarding abandoned.data: Event data

5 fields in data

Field	Type	Always present
`currentStep`	string	yes
`embeddedSignupSessionId`	string \| null
`event`	"CANCEL"	yes
`object`	"onboarding_session"	yes
`sid`	string	yes

template.submitted

template submitted.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.status_changed

WhatsApp approved, rejected, paused or disabled a template.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.category_changed

template category changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.quality_changed

template quality changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.paused

template paused.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.disabled

template disabled.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.components_updated

template components updated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

template.deleted

template deleted.data: Event data

2 fields in data

Field	Type	Always present
`object`	"template"	yes
`sid`	string	yes

campaign.state_changed

campaign state changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.pending_approval

campaign pending approval.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.started

campaign started.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.paused

campaign paused.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.resumed

campaign resumed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.completed

campaign completed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.canceled

campaign canceled.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.failed

campaign failed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign"	yes
`sid`	string	yes

campaign.batch.planned

campaign batch planned.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign_batch"	yes
`sid`	string	yes

campaign.batch.completed

campaign batch completed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"campaign_batch"	yes
`sid`	string	yes

operation.state_changed

operation state changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"operation"	yes
`sid`	string	yes

operation.completed

operation completed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"operation"	yes
`sid`	string	yes

media.ready

media ready.data: Event data

2 fields in data

Field	Type	Always present
`object`	"media"	yes
`sid`	string	yes

media.rejected

media rejected.data: Event data

2 fields in data

Field	Type	Always present
`object`	"media"	yes
`sid`	string	yes

media.expiring

media expiring.data: Event data

2 fields in data

Field	Type	Always present
`object`	"media"	yes
`sid`	string	yes

flow.status_changed

flow status changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"flow"	yes
`sid`	string	yes

flow.endpoint_unhealthy

flow endpoint unhealthy.data: Event data

2 fields in data

Field	Type	Always present
`object`	"flow"	yes
`sid`	string	yes

approval.requested

approval requested.data: Event data

2 fields in data

Field	Type	Always present
`object`	"approval"	yes
`sid`	string	yes

coexistence.sync_deadline

coexistence sync deadline.data: Event data

2 fields in data

Field	Type	Always present
`object`	"coexistence"	yes
`sid`	string	yes

mfa.changed

mfa changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"mfa"	yes
`sid`	string	yes

security.new_device_login

security new device login.data: Event data

5 fields in data

Field	Type	Always present
`authenticationMethod`	"password" \| "magic_link" \| "oidc" \| "saml"	yes
`device`	string (max 120 chars)	yes
`object`	"user"	yes
`sessionId`	string (uuid)	yes
`sid`	string	yes

security.account_locked

security account locked.data: Event data

4 fields in data

Field	Type	Always present
`failedLoginCount`	integer (1–)	yes
`lockedUntil`	string (date-time)	yes
`object`	"user"	yes
`sid`	string	yes

security.password_reset

security password reset.data: Event data

4 fields in data

Field	Type	Always present
`mfaRevoked`	boolean	yes
`object`	"user"	yes
`sessionsRevoked`	integer (0–)	yes
`sid`	string	yes

risk.review_required

risk review required.data: Event data

2 fields in data

Field	Type	Always present
`object`	"risk_decision"	yes
`sid`	string	yes

call.permission_replied

call permission replied.data: Event data

2 fields in data

Field	Type	Always present
`object`	"call"	yes
`sid`	string	yes

call.started

call started.data: Event data

2 fields in data

Field	Type	Always present
`object`	"call"	yes
`sid`	string	yes

call.ended

call ended.data: Event data

2 fields in data

Field	Type	Always present
`object`	"call"	yes
`sid`	string	yes

call.failed

call failed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"call"	yes
`sid`	string	yes

webhook.endpoint.verified

webhook endpoint verified.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

webhook.endpoint.paused

webhook endpoint paused.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

webhook.endpoint.resumed

webhook endpoint resumed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

webhook.endpoint.suspended

webhook endpoint suspended.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

webhook.endpoint.secret_rotated

webhook endpoint secret rotated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

webhook.endpoint.failing

webhook endpoint failing.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

test.ping

The endpoint verification challenge or a test event; answer with data.challenge.data: Event data

2 fields in data

Field	Type	Always present
`object`	"webhook_endpoint"	yes
`sid`	string	yes

credential.invalidated

credential invalidated.data: Event data

2 fields in data

Field	Type	Always present
`object`	"credential"	yes
`sid`	string	yes

delegated_access.granted

delegated access granted.data: Event data

2 fields in data

Field	Type	Always present
`object`	"delegated_access"	yes
`sid`	string	yes

delegated_access.ended

delegated access ended.data: Event data

2 fields in data

Field	Type	Always present
`object`	"delegated_access"	yes
`sid`	string	yes

account_alerts

account alerts.data: Event data

2 fields in data

Field	Type	Always present
`object`	"sender"	yes
`sid`	string	yes

payment_configuration_update

payment configuration update.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

wallet.low_balance

wallet low balance.data: Event data

2 fields in data

Field	Type	Always present
`object`	"wallet"	yes
`sid`	string	yes

invoice.created

invoice created.data: Event data

2 fields in data

Field	Type	Always present
`object`	"invoice"	yes
`sid`	string	yes

invoice.paid

invoice paid.data: Event data

2 fields in data

Field	Type	Always present
`object`	"invoice"	yes
`sid`	string	yes

invoice.overdue

invoice overdue.data: Event data

2 fields in data

Field	Type	Always present
`object`	"invoice"	yes
`sid`	string	yes

billing_mode.changed

billing mode changed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"waba"	yes
`sid`	string	yes

deletion.requested

deletion requested.data: Event data

2 fields in data

Field	Type	Always present
`object`	"deletion_request"	yes
`sid`	string	yes

deletion.completed

deletion completed.data: Event data

2 fields in data

Field	Type	Always present
`object`	"deletion_request"	yes
`sid`	string	yes

export.ready

export ready.data: Event data

2 fields in data

Field	Type	Always present
`object`	"export"	yes
`sid`	string	yes

platform.incident

platform incident.data: Event data

2 fields in data

Field	Type	Always present
`object`	"incident"	yes
`sid`	string	yes

platform.provider_change

platform provider change.data: Event data

2 fields in data

Field	Type	Always present
`object`	"provider_change"	yes
`sid`	string	yes

platform.api_deprecation

platform api deprecation.data: Event data

2 fields in data

Field	Type	Always present
`object`	"provider_change"	yes
`sid`	string	yes

contact.conflict

contact conflict.data: Event data

8 fields in data

Field	Type	Always present
`conflictId`	string (uuid)	yes
`contactId`	string (uuid)	yes
`identifierType`	"PHONE_E164" \| "BSUID" \| "USERNAME"	yes
`object`	"contact"	yes
`owningContactId`	string (uuid)	yes
`scopeRef`	string \| null	yes
`sid`	string	yes
`source`	string	yes

contact.merged

contact merged.data: Event data

10 fields in data

Field	Type	Always present
`contactId`	string (uuid)	yes
`mergeId`	string (uuid)	yes
`mergedContactId`	string (uuid)	yes
`mergedContactSid`	string (CT… SID)	yes
`movedIdentifiers`	integer (0–)	yes
`object`	"contact"	yes
`reason`	string	yes
`reversibleForDays`	integer (0–)	yes
`sid`	string	yes
`survivorContactSid`	string (CT… SID)	yes

contact.unmerged

contact unmerged.data: Event data

5 fields in data

Field	Type	Always present
`contactId`	string (uuid)	yes
`mergeId`	string (uuid)	yes
`object`	"contact"	yes
`sid`	string	yes
`survivorContactId`	string (uuid)	yes

invoice.opened

invoice opened.data: Event data

5 fields in data

Field	Type	Always present
`artifactSha256`	string (pattern ^[0-9a-f]{64}$)	yes
`invoiceSid`	string (IN… SID)	yes
`object`	"invoice"	yes
`providerInvoiceRef`	string	yes
`sid`	string	yes

notification.created

notification created.data: Event data

6 fields in data

Field	Type	Always present
`category`	string	yes
`object`	"notification"	yes
`resourceRef`	string	yes
`severity`	string	yes
`sid`	string	yes
`targetRole`	string	yes

Resources carried in data

Fields shared by every event that carries the same resource.

Message resource 16 fields

Field	Type	Always present
`attempt`	integer (1–)
`createdAt`	string (date-time)	yes
`deliverBefore`	string (date-time) \| null
`deliveredAt`	string (date-time) \| null
`from`	string (WA… SID)	yes
`livemode`	boolean	yes
`metadata`	object
`object`	"message"	yes
`priority`	"critical" \| "transactional" \| "normal" \| "marketing"
`providerMessageId`	string \| null
`readAt`	string (date-time) \| null
`sentAt`	string (date-time) \| null
`sid`	string (SM… SID)	yes
`to`	object	yes
`type`	string	yes
`updatedAt`	string (date-time)

Conversation resource 7 fields

Field	Type	Always present
`attempt`	integer (1–)
`contactSid`	string (CT… SID)
`inboxSid`	string (IB… SID)
`object`	"conversation"	yes
`senderSid`	string (WA… SID)
`sid`	string (CO… SID)	yes
`version`	integer (1–)

API key resource 2 fields

Field	Type	Always present
`object`	"api_key"	yes
`sid`	string (SK… SID)	yes

User resource 2 fields

Field	Type	Always present
`object`	"user"	yes
`sid`	string (US… SID)	yes

Account resource 3 fields

Field	Type	Always present
`object`	"account"	yes
`operationSid`	string (OP… SID)	yes
`sid`	string (AC… SID)	yes